Returns Policy
We want you to be completely satisfied with your purchase. However, there are situations where you might need to return an item. To ensure a smooth return process, please review our return policy below:
Eligibility for Returns:
- You can return most new, unused, and unopened items sold within [Number] days of delivery (unless otherwise stated on the product page).
- Items must be returned in their original packaging with all tags and manuals attached.
- We reserve the right to refuse returns that do not meet these criteria or are damaged due to misuse.
Exceptions
- Certain items, such as perishable goods, custom-made products, or downloadable software, may not be eligible for returns. These exceptions will be clearly mentioned on the product page.
- Items marked as “Final Sale” cannot be returned.
Return Process
- To initiate a return, please contact us through [Phone Number] or [Email Address] within the return window. We’ll provide you with instructions on how to return the item.
- You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect item shipped).
- We recommend using a trackable shipping service for your return.
Refunds
- Once we receive your returned item and verify it meets the return criteria, we will issue a full refund to your original payment method within [Number] business days.
- Shipping costs will not be refunded unless the return is due to our error.
Exchanges
- Unfortunately, we do not offer direct exchanges at this time. However, you can return the unwanted item and place a new order for the desired product.
We appreciate your understanding!
If you have any questions regarding our return policy, please don’t hesitate to contact us.